ClixConnect - 24/7 Live-Chat Sales and Support Service

ClixConnect combines a call-center with a proprietary live-chat application. ClixConnect enables you to offer live customer support chat to visitors of your website. With the ClixConnect application, you can field incoming chat requests when you're available, and a ClixConnect operator will take care of them when you're not available.

What are the different plans you offer?

Please click here to see the various subscription-based plans we offer.

How soon after signing up can I begin using the ClixConnect service?

Your account will be customized and activated within 24-hours of signing up for ClixConnect. Our operators will begin answering inquiries from visitors to your site at that time as well. You will receive an e-mail with detailed installation instructions once your account has been setup.

I own more than one website, can I have ClixConnect running on all my websites?

Advanced and professional subscribers may receive inquiries from more than one domain on their operator console. Standard subscribers may have only one domain per operator console.

Do you offer incentives for new customer referrals?

Yes, we offer one month of free service (at your current service level) for all referrals of new paying customers. Simply have your referral include your website address in the signup process so that we know whom to credit for the referral.

Is there a money-back guarantee?

Yes. If at any point you are unsatisfied with the ClixConnect service, simply let us know and you will not be billed for that billing cycle.

Can I cancel at any time?

Yes, you can cancel at any time. Your monthly charge will be prorated during the month in which the cancellation takes place. Simply e-mail your cancellation request to cancellations@clixconnect.com, and a ClixConnect representative will get in contact with you to confirm cancellation of your account.

Are there any monthly minimums?

No, there are no monthly minimums for the pay-per-conversation service. For subscription-based services, your only monthly minimum is the base plan cost.

Are there any activation fees?

There is a nominal fee of $49 for each new ClixConnect account. This fee covers the technical customization of your account, along with the extensive training of our operators on your website/business methodologies.

Can I switch my plan after signing up?

Yes, you can switch your plan at any time (upgrade or downgrade). Your account will be prorated for the month during which the change takes place.

Where can I find the ClixConnect Terms of Service?

You can view the ClixConnect Terms of Service by visiting http://www.clixconnect.com/terms.php.

Billing Questions

Does ClixConnect require a contract?

No, there are no contracts with ClixConnect. You can cancel at any time.

How often will I be billed by ClixConnect?

You will be billed once per month, at the beginning of the month.

Does the 14-day free trial require a credit card on file?

No, we do not require a credit card for the 14-day free trial. You will be asked for a credit card only if you elect to continue using the ClixConnect service beyond the 14-day free trial.

Can I pay by check or money order?

Unfortunately we only accept credit and debit cards at this time.

When will my credit card be charged for the ClixConnect service?

For subscription-based users, your billing date will usually be within five-days of the day you signup for ClixConnect. For pay-per-conversation users, your billing date will be within five-days of the first of the month.

How will I receive my monthly statement?

You will receive your monthly statement via e-mail.

How are minutes-used calculated?

Minutes used are calculated on a continual basis, and are rounded to the nearest whole minute.

If I go over the allotted minutes in my plan, how will I be charged?

If you go over the allotted minutes in your plan, you will be charged according to the billing schedule, available here.

Can I change my plan in the middle of the billing cycle?

Yes, you can change your plan at any time. Your account will be prorated for the month during which the change takes place.

Do unused minutes rollover to the next month?

No, unused minutes to not rollover from month-to-month.

Answering Service Questions

How will ClixConnect operators know how to answer inquiries on my website?

Upon signing up for the ClixConnect service, you will be prompted to complete a questionnaire. This questionnaire will contain all the necessary information to handle most inquiries. In addition, the ClixConnect operator can search the internet to find the answer to the customer's inquiry. If the ClixConnect operator cannot determine a solution to the customer's problem with the given information, and information available on the internet, the ClixConnect operator can contact you using our Chat-to-Phone service.

How can I choose when the Chat-to-Phone feature is used?

You will be prompted to specify when to utilize the Chat-to-Phone service when you signup for the ClixConnect service.

How can I tell the ClixConnect operators how to respond to inquiries?

You can specify how you would like ClixConnect operators to handle your inquiries, including whether you would like to the operators to identify themselves as employees of your company, or as third-party representatives.

What type of inquiries can ClixConnect operators respond to?

ClixConnect operators are trained to respond to a variety of inquiries. We regularly handle inquiries such as general product questions, hours and operation of your phone-support team and/or physical storefront, and checking order status (a website where we can view the status of your customers' orders must be furnished if you would like us to check order status).

What are ClixConnect operators trained to do?

ClixConnect live-chat operators are trained to answer customer-service questions, up-sell and cross-sell, so you can be assured that ClixConnect will do everything possible to ensure that every visitor to your website becomes a paying customer.

How quickly will a ClixConnect operator respond to incoming chat requests?

At least 75% of chat requests will be auto-accepted and responded to immediately. Occasionally, it may take up to 15-seconds for a ClixConnect operator to respond to an incoming chat request.

Technical Questions

Can I use ClixConnect on my Mac or Linux computer?

Yes, you can use the web-based operator console on PC, Mac and Linux-based computers. The software-based application can only be installed on PC's at this time, however the web-based application provides identical functionalities to the software-based application.

How do I install the HTML code snippet on my website?

Installing the HTML code snippet is extremely simple. For the complete code-installation tutorial, please click HERE. If for any reason you feel uncomfortable, or are unable to install the HTML code snippet, simply contact us and we can install it for you, FREE of charge. Simply e-mail your HTML webpage and your ClixConnect username to info@clixconnect.com, and we will integrate the code for you. We will e-mail the website back to you within 48-72 hours.

Will the ClixConnect service experience any downtime?

The ClixConnect service boasts 99.5% uptime. As such, rest-assure that you will not experience any interruptions in interacting with your website visitors.

Does the ClixConnect operator console run on my computer or online?

The ClixConnect operator console can run either as a standalone application on your computer, or online through your account on the ClixConnect website.

Do I need to install anything on my server to run ClixConnect?

No. The ClixConnect application will run on our servers, however it will appear to your site's visitors that it is running directly on your website.

Where can I download the ClixConnect Pager Application?

You can download the ClixConnect Pager Application HERE

If you have any questions which were not answered by the FAQ, feel free to Contact Us.

Click HERE for a Live Demo