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ClixConnect can customize a package for those needing
more operators or more operator-minutes. Please
contact us to
inquire about a customized ClixConnect live-chat plan.
Feature Descriptions
ClixConnect Operator Minutes Included
- Minutes included in your plan during which a
ClixConnect operator will speak directly with your site
visitors. Minutes over those included in the plan are
charged according to the Minutes over Plan Allotment
specifications.
Manual-Response Minutes Included - Minutes
included in your plan during which you will
respond to chat inquiries from visitors to your website
directly, with no operator mediation.
Minutes Over
Plan Allotment - Cost for ClixConnect operator
minutes beyond those included in your plan.
Setup Fee
- Fee associated with operator training and account
setup. While there is a nominal setup fee, there are no
termination fees.
ClixConnect Operator Answering Service When You're Not
Available - Incoming chat requests will ring on
your operator console. If you are not available to
answer chat inquiries, they'll be automatically
forwarded to a ClixConnect operator who will chat with
the customer for you.
Operators act as representatives for your company -
Operators can act as employees of your company, or can
act as third-party representatives.
Schedule the Times When You'll Receive Incoming Requests
and When We'll Take them for You - With our
scheduling feature, you can pre-set the days and times
during which incoming chat requests are forwarded to
you, and when they are automatically forwarded to
ClixConnect operators.
Manual Override for Scheduling Feature -
Override the schedule feature at anytime. Schedule
settings are saved so you will not need to reprogram
them in the future.
Immediate or Delayed Forwarding to ClixConnect Operator
- Choose to have inquiries ring on your operator
console, and then be forwarded to a ClixConnect operator
after a predetermined amount of time. Alternately,
inquiries can ring in the ClixConnect call-center and on
your operator console simultaneously. The first person
to respond to the chat request will handle the request.
Set length of time to wait before forwarding chat
request to ClixConnect operator - Set the amount
of time incoming chat requests ring for on your operator
console before being forwarded to a ClixConnect
operator.
Multiple
Simultaneous Chats - You can chat with multiple
site visitors at any given time.
Multiple
Simultaneous Operators - Multiple
representatives from your company can be running the
operator console simultaneously, and can respond to
inquiries as they come in.
Sound
When a Visitor Requests Chat - A sound will play
when an incoming chat request has been received.
Chat-to-Phone Service
- If a ClixConnect operator responds to an inquiry from
a visitor to your website, but is unable to answer the
customer's question, the ClixConnect operator can call
you or SMS you (or another specified individual) to
determine the answer to the customer's question. There
is an additional fee for this service, which is billed
in addition to the billing for the ClixConnect operator
chat conversation. You can specify the conditions during
which we should phone or SMS you, or you may opt-out of
the service altogether.
Manual or Auto-Acceptance of Chat Inquiries -
Choose to have chat requests be automatically accepted,
or maintain a queue of incoming requests and respond to
as many inquiries as you wish at a given time.
Maintain Chat Queues
- When the auto-accept feature is disabled, chat
inquiries will be put in a queue until an operator is
ready to respond, or the inquiry is forwarded to a
ClixConnect operator.
Set Automatically Generated Welcome Message -
Set a customized welcome message to appear immediately
upon the initiation of the chat session with the website
visitor.
Instant, One-Time, Easy-to-Install HTML Snippet
- The ClixConnect live-chat feature can be added to
any website quickly and simply by inserting a small HTML
snippet into your website code. The addition of the HTML
snippet is extremely simple, and instructions are
included in the FAQ's. If you are not comfortable
installing the code yourself, we can do it for you.
Click HERE to learn more.
Full Database of Live-Help Images for Your Website
- Use our extensive database of live-help images as
the ClixConnect support button on your website.
Access Chat Console from Any Computer - Because
the ClixConnect operator chat console can be accessed
via your ClixConnect account module on
www.clixconnect.com, you can access the console from any
computer, anywhere in the world without needing to
install anything.
Customized Chat Window with YOUR Company Logo -
The ClixConnect chat window on your website will be
branded with your company's logo.
Monitor Multiple Domains from One Account - If
you manage multiple websites, you can monitor incoming
chat inquiries from all your websites on one centralized
operator console, without needing to create multiple
accounts. Inquiries will be flagged with information as
to which domain it is coming from. This feature is
available for ClixConnect Advanced and ClixConnect
Professional subscribers.
Software and Web-Based Operator Console
- The ClixConnect operator console can be accessed
via the internet, or can be installed on your computer.
If installed on your computer, the console will hide in
your system tray until an incoming chat request is
received.
Automatic Storage of Chat Transcripts - Chat
transcripts for conversations between you and visitors
to your website will be automatically stored and
organized for simple retrieval in the future.
Conversations between a ClixConnect operator and
visitors to your website will be e-mailed to you
immediately upon the closure of the chat session.
Manage Multiple Websites from One Console - If
you have multiple websites, and multiple ClixConnect
accounts, you can easily manage all the accounts from
one operator-console.
ClixConnect Professional Code Installation - If
you feel uncomfortable installing the ClixConnect code
on your website, a ClixConnect professional can do it
for you. There is no charge for this service. Please allow 48-72 hours for a
ClixConnect representative to install the code for you.
In order to request a ClixConnect
representative to install the code for you, please
e-mail your HTML snippet and your HTML web-page to
info@clixconnect.com.
The code will be installed, and the new web-page will be
sent back to you within 48-72 hours.
24/7
Telephone and Chat Support - A ClixConnect
representative is available 24/7 to respond to your
support inquiries, both via ClixConnect Live-Chat and
via telephone.
128-bit SSL Encryption
- All conversations are secured with a GeoTrust 128-bit SSL Encryption.
Subscription-based pricing plan users are billed
once-per-month, with the first billing occurring upon
the expiration of the 14-day free trial period.
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