The service

ClixConnect enables web-merchants to emulate the personalized service and attention given to customers in traditional brick-and-mortal retail outlets on their websites.

ClixConnect combines an online sales and support team with a proprietary live-chat application. When you sign up for ClixConnect, you will receive both the application and the sales and support team.

How is ClixConnect different from other live chat products?

ClixConnect has 2 core differences as compared to traditional live-chat products:

1) With ClixConnect, you can respond to chat inquiries from visitors to your website when you are available, and when you're not available, a ClixConnect live-chat rep will respond to them on your behalf, 24/7/365.

2) The ClixConnect application has an innovative technology built into it which enables automated chat recommendations for customers, based upon the product they are viewing. So say someone is looking at a red t-shirt on your website, an automated chat window can appear recommending a blue pair of pants to them.

The team

All ClixConnect sales and support team members go through a rigorous training process. Team members are trained in customer-interaction and online sales. Much like in a traditional face-to-face retail sales environment, ClixConnect sales and support team members follow a four-step process with all website visitors:

1. Engage the visitor.

2. Identify the visitor's needs.

3. Develop a customized solution and make a product recommendation.

4. Facilitate and confirm order placement.

With ClixConnect, a live representative will be available on your website 24/7/365 to cross-sell, up-sell and answer questions from site-visitors. If you're not available to chat with visitors to your site, we'll talk to them for you. ClixConnect live-support allows you to increase your website’s sales, reduce shopping cart abandonment and maximize the value of every visitor to your website.