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The service
ClixConnect
enables web-merchants to emulate the personalized
service and attention given to customers in
traditional brick-and-mortal retail outlets on
their websites.
ClixConnect
combines an online sales and support team with a proprietary live-chat
application. When you sign up for ClixConnect, you will
receive both the application and the sales and support
team.
How
is ClixConnect different from other live chat products?
ClixConnect
has 2 core differences as compared to traditional
live-chat products:
1) With
ClixConnect, you can respond to chat inquiries
from visitors to your website when you are available,
and when you're not available, a ClixConnect
live-chat rep will respond to them on your behalf,
24/7/365.
2) The
ClixConnect application has an innovative technology
built into it which enables automated chat
recommendations for customers, based upon the
product they are viewing. So say someone is looking at a
red t-shirt on your website, an automated chat window
can appear recommending a blue pair of pants to them.
The team
All
ClixConnect sales and support team members go through a
rigorous training process. Team members are trained in
customer-interaction and online sales. Much like in a
traditional face-to-face retail sales environment,
ClixConnect sales and support team members follow a
four-step process with all website visitors:
-
Engage
the visitor.
-
Identify
the visitor's needs.
-
Develop a
customized solution and make a product
recommendation.
-
Facilitate and confirm order placement.
With
ClixConnect, a live representative will be available on
your website 24/7/365 to cross-sell, up-sell and answer
questions from site-visitors. If you're not available to
chat with visitors to your site, we'll talk to them for
you. ClixConnect live-support allows you to increase
your website’s sales, reduce shopping cart abandonment
and maximize the value of every visitor to your website.
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