By deploying sales and support personnel throughout their stores, brick-and-mortar retailers are able to create a customized sales process and unique value proposition for every prospective customer. As a result of this personalized service, brick-and-mortar retailers enjoy a conversion rate of 10%, nearly 4x that of online retailers. By deploying ClixConnect on your website, you will be able to provide this same customized sales strategy to every visitor to your website.

ClixConnect live-chat software and answering service enables you to:

Reduce Shopping Cart Abandonment - By engaging your customers in live-chat conversation while they are viewing their shopping cart, and throughout the checkout process, you can close the sale on a customer-by-customer basis. And when you're not available to speak directly with customers to close sales, we'll do it for you. ClixConnect enables you to convert more website browsers into paying customers, and reduces shopping cart abandonment.

Maintain a True 24/7/365 Presence on your Website - Unlike other live-chat programs, ClixConnect allows you to maintain a true 24/7/365 presence on your website. With ClixConnect you engage prospective customers when you're available, and when you're not available, we'll take care of it for you.

Reduce Defection to Competition - With other live-chat based customer service programs, unanswered live-chat inquiries get converted into e-mails, giving your customers an opportunity to defect to competitors while waiting for a response. With ClixConnect, sales and support team members are available 24/7/365 to respond to customers' inquiries and develop customized solutions for your website visitors.

Up-Sell and Cross-Sell Website Visitors - ClixConnect enables you to cross-sell, up-sell and answer questions for every visitor of your website.

Increase Marketing ROI - With soaring online advertising costs, it is important to convert every website visitor into a paying customer. With ClixConnect, you can ensure that every visitor to your website will be personally engaged and catered to by a ClixConnect team member.

Convert More Website Visitors into Paying Customers - By engaging every visitor to your website in ClixConnect live chat, you can determine their needs on a case-by-case basis. Whether it be instilling confidence in the security of your website, or answering simple questions, ClixConnect enables you to convert more website visitors into paying customers.

Enhance Customer Confidence - Give your customers the confidence to follow through with their purchase by letting them know that there's someone available for live-chat on your website 24/7/365.

Increase Customer Satisfaction - Providing responses to customer inquiries immediately, as oppose to forcing customers to wait for an e-mail response, increases customer satisfaction, customer loyalty and the lifetime value of your customers.